COVID-19 information

Alert Levels

Auckland is at Alert Level 3 until 11.59pm Monday 22 November

At Alert Level 3 our Kāinga Ora offices are temporarily closed but we are working remotely. If you need to get in touch, call our Customer Service Freephone on 0800 801 601 or contact the KiwiBuild team at

The rest of New Zealand is at Alert Level 2.

COVID-19 vaccinations

Everyone in New Zealand aged 12 years and over can book their free COVID-19 vaccination now. It doesn’t matter what your visa or citizenship status is. For more information visit the:

Protect yourself, your whānau, and your community.

If you have been at a location of interest

The Government has advised to stay at home, where possible, and follow the Alert Level guidelines(external link) which are if you or someone in your household has been at a location of interest, you should not leave the house for any reason until you receive a negative test result. This means you cannot go to work or exercise or go to the supermarket. If necessary, ask friends or whānau to drop food or essential supplies at your door – this must be contactless.

Mandatory mask and QR code scanning

It is mandatory for everyone aged 12 and over to wear a mask or face covering when visiting services that are open under these levels. For example supermarkets, pharmacies and service stations, public transport and domestic flights. People are also strongly encouraged to wear masks in taxis and ride-share vehicles.

Scanning the QR code or signing in at any business or gathering is now mandatory in case contact tracing is needed at a later date.

Restricted travel across Alert Levels

Business and work travel across the Alert Level 4, 3 and Level 2 boundary is strictly limited. Any essential worker who needs to cross between the Level 4, 3 and 2 boundaries will need to have a COVID test within seven days of travelling. For further information, go to the Unite against COVID-19 website(external link).

General information

The latest information is now available on the Government’s COVID-19 website link)which also has information in nearly 30 different languages .(external link)

The Ministry of Health is recommending that you continue to follow public health advice: wash your hands, keep physically distant, cover your face, track your movements, and stay in your region.

People at high risk from COVID-19 are encouraged to stay home.

If you are sick, stay home – don’t travel. Call your doctor or Healthline for advice on getting tested. Get tested if you are asked to. Testing is free unless you are being tested ahead of travelling overseas.(external link)


KiwiBuild buyers and homeowners

Where possible, physical interactions involved in house sale, purchase and settlement must be done remotely in Level 3 & 4. You may be able to do a final pre-settlement inspection in person as long as all government health and safety guidance is followed. Please check with the sales agent and your solicitor about what’s possible.

House sales and inspections can occur in person at Alert Levels 1&2 provided the guidance is followed.

If you have questions about your KiwiBuild home, you can contact the KiwiBuild team at

Open homes and viewings

Open homes and viewings of properties in person are not proceeding under Alert Level 4.

Open homes and viewings may proceed under Alert Levels 1 & 2 but must meet government health and safety guidance. Some developers and real estate agents may offer online virtual tours or contactless private viewings. Contact the developer or sales agent in advance to confirm what options are available.

Developers and builders

Development sites will continue to follow the Government health and safety standards, and protocols for the construction industry set down by CHASNZ.(external link) If you are a developer or builder with questions about how your development may be affected by changes in alert levels, contact your KiwiBuild or Kāinga Ora Relationship Manager.

More information

COVID-19 resources(external link) - This includes official COVID-19 material, translated and accessible information for New Zealanders.

COVID-19 services and support(external link) - Additional support if you have been affected by COVID-19.

COVID-19 information about Kāinga Ora development sites(external link) - To keep you informed during COVID-19.

Looking after yourself and others


There are some simple steps to help stop the spread of COVID-19.

  • Follow the Government instructions and self-isolate
  • Avoid close contact with people with cold or flu-like illnesses.
  • Cover coughs and sneezes with disposable tissues or clothing.
  • Stay home if you're unwell.
  • Keep track of where you've been
  • Wash hands for at least 20 seconds with water and soap and dry them thoroughly:
    • before eating or handling food
    • after using the toilet
    • after coughing, sneezing, blowing your nose or wiping children’s noses
    • after caring for sick people.


Page updated: 8 September 2021