Contact us

General enquiries

The Kāinga Ora team is available for general enquiries about KiwiBuild and KiwiBuild homes, or help with the eligibility application process between 9am – 5pm, Monday to Friday.

Phone: 0508 935 266

Kāinga Ora – Homes and Communities
National Office
PO Box 2628
Wellington 6140

Developer enquiries

For all developer and building-related enquiries:
Email: link)

Media enquiries

Phone: 04 439 3590 - Because of COVID-19, this phone number is not monitored at all times. We recommend you contact the media team via our email address which is monitored at all times.


Kāinga Ora home ownership product enquiries

For help with the First Home Grant, First Home Loan, First Home Partner and the Kāinga Whenua Loan:
Phone: 0508 935 266 (9am – 5pm, Monday to Friday)

Ezispeak and relay services


Ezispeak is a free, phone-based interpreter service that lets you talk to us in the language you feel most comfortable using. You can ask for Ezispeak whenever you call us.

To see the available languages and find out more about the service visit the Ezispeak website(external link).

New Zealand Relay Service

Deaf or hearing-impaired customers can use the New Zealand Relay (NZ Relay) service to contact us.

Visit the New Zealand Relay Service website(external link) for more information.

Official Information Act (OIA) requests

Official information is any information held by an agency that can be requested by the public. These requests can include:

  • documents, reports, memoranda, letters, emails and drafts
  • non-written information, such as video or tape recordings
  • the reasons for any decisions that have been made about you
  • manuals that set out internal rules, principles, policies or guidelines for decision-making
  • agendas and minutes of meetings, including those not open to the public.

To make an OIA request, complete this form on the Kāinga Ora website(external link) and we will get back to you within 20 working days.

Preventing fraud

Phone: 0800 8355 469

This dedicated line is for people to confidentially raise concerns about suspicious or fraudulent activity. This helps keep our customers, staff and communities safe.

Page updated: 21 December 2021