Contact us

General enquiries

The KiwiBuild team is available for general enquiries about KiwiBuild, KiwiBuild homes, or help with the eligibility application process between 8am – 5pm, Monday to Friday.

Phone: 0800 521 107

Kāinga Ora – Homes and Communities
National Office
PO Box 2628
Wellington 6140

Developer enquiries

For all developer and building-related enquiries:

Media enquiries

Phone: 04 439 3590 - Because of COVID-19, this phone number is not monitored at all times. We recommend you contact the media team via our email address which is monitored at all times.


Kāinga Ora home ownership product enquiries

For help with the First Home Grant, First Home Loan and Kāinga Whenua:
Phone: 0508 935 266 (Monday to Friday, 8am – 5pm)

Ezispeak and relay services


Ezispeak is a free, phone-based interpreter service that lets you talk to us in the language you feel most comfortable using. You can ask for Ezispeak whenever you call us.

To see the available languages and find out more about the service visit the Ezispeak website.

New Zealand Relay Service

Deaf or hearing-impaired customers can use the New Zealand Relay (NZ Relay) service to contact us.

Visit the New Zealand Relay Service website for more information.

Official Information Act (OIA) requests

To make an OIA request, please complete the Official Information Act request form on the Kāinga Ora website.

Preventing fraud

Phone: 0800 8355 469

This dedicated line is for people to confidentially raise concerns about suspicious or fraudulent activity. This helps keep our customers, staff and communities safe.