Contact us

General enquiries

The Kāinga Ora team is available for general enquiries about KiwiBuild and KiwiBuild homes, or help with the eligibility application process between 9am – 5pm, Monday to Friday.

Phone: 0508 935 266
Email: info@kiwibuild.govt.nz
Write:

Kāinga Ora – Homes and Communities
National Office
PO Box 2628
Wellington 6140

Developer enquiries

For all developer and building-related enquiries:
Email: underwrite@kiwibuild.govt.nz(external link)

Media enquiries

Weekdays
Email: mediaenquiries@kaingaora.govt.nz
Phone: 04 439 3590 - Because of COVID-19, this phone number is not monitored at all times. We recommend you contact the media team via our email address which is monitored at all times.

Weekends
Email: mediaenquiries@kaingaora.govt.nz 

Kāinga Ora home ownership product enquiries

For help with our home ownership products:
Phone: 0508 935 266 (9am – 5pm, Monday to Friday)
Email: firsthome.enquiries@kaingaora.govt.nz

Connecting Now

Connecting Now is a free, phone-based interpreter service that lets you talk to us in the language you feel comfortable using. Connecting Now has over 40 different languages which you can ask for whenever you call us.

Visit the Connecting Now website(external link) for more information.

New Zealand Relay Service

Deaf or hearing-impaired customers can use the New Zealand Relay (NZ Relay) service to contact us.

Visit the New Zealand Relay Service website(external link) for more information.

Official Information Act (OIA) requests

Official information is any information held by an agency that can be requested by the public. These requests can include:

• documents, reports, memoranda, letters, emails and drafts
• non-written information, such as video or tape recordings
• the reasons for any decisions that have been made about you
• manuals that set out internal rules, principles, policies or guidelines for decision-making
• agendas and minutes of meetings, including those not open to the public.

To make an OIA request, complete this form on the Kāinga Ora website(external link) and we will get back to you within 20 working days.

Preventing fraud

Phone: 0800 8355 469

This dedicated line is for people to confidentially raise concerns about suspicious or fraudulent activity. This helps keep our customers, staff and communities safe.